A Different Kind of Hardware

As the services guy, I never get to blog about hardware, but now I have my chance! Today I’m writing about a different kind of “hardware” though, the TSIA STAR Awards. The Technology Service Industry Association (TSIA) is the industry association if you work in high tech services. … READ MORE

Jim Roth November 18, 2015

Learn About Dell IT Lifecycle Services at Dell World

Here in Austin, Texas, it seems we have some type of festival or event going on all the time, and they quickly gain momentum and become traditions. From the Austin City Limits (ACL) festival to the Circuit of the Americas Formula 1 races (check out this video on … READ MORE

Jim Roth October 30, 2014

Big Data Hits the Big Time at SXSW Interactive

SXSW Interactive wrapped up in Austin a couple of weeks ago and, not surprisingly, big data was a big theme. Specifically, I was really energized to see leaders in other industries talking about prevention through predictive analytics.  As you know, we’ve been saying that prevention is the best … READ MORE

Jim Roth March 28, 2014

Prevention is the best support

We’ve all heard the saying that “Prevention is the best medicine.”  This phrase summarizes a Chinese proverb that explains: The superior doctor prevents sickness.  The mediocre doctor attends to impending sickness.  The inferior doctor treats actual sickness.[1] Preventive medicine has long been a key tenet in the medical … READ MORE

Jim Roth December 12, 2013

Dell Launches ProSupport Enterprise Suite

Editor’s Note: The following post originally appeared on the #DellSolves blog. ProSupport Plus is a new service that is part of the Dell ProSupport Enterprise Suite that we unveiled on April 24. See the press release for more information. Also Jagdeep Singh has two posts on Dell TechCenter … READ MORE

Jim Roth May 7, 2013

Improving Our OEM Customer Experience with Specialized Support

Because we recognize the unique needs of Original Equipment Manufacturers (OEMs), I’m proud to let you know that Dell’s Designated OEM Queue is now available for our OEM customers. This optional technical support queue capability is available at no additional cost for Dell ProSupport or ProSupport for OEM … READ MORE

Jodi Eckberg August 7, 2012

ProSupport Simplifies and Optimizes IT Management for Dell Partners

As the Dell channel network continues to grow, our PartnerDirect partners are increasingly seeing the opportunity that packaging services with Dell’s industry-leading hardware solutions can present. By upgrading to Dell ProSupport, partners are finding they’re able to provide flexible support tailored to each customer’s needs, which builds trust … READ MORE

Joseph Flynn May 3, 2012

Australian legal firm walks a greener path to success with Dell

Environmental responsibility is often a goal that organizations are very ambitious about but find challenging to achieve. Freehills, an Australian-based international law firm, is an organization where green initiatives are important to the firm’s reputation and their clients. When data requirements grew exponentially to outgrow their current data … READ MORE

Kristin Storer April 11, 2012
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