Jeff Jarvis—Dell Hell: The End?

As some of you may already know, Jeff Jarvis spent a day at Dell a couple of weeks ago to write a BusinessWeek story. He spent some time with Michael Dell, and captured a vlog that's part of the that story and also part of his post on … READ MORE

Lionel Menchaca October 18, 2007

Ratings & Reviews in More Languages

Late last week, we rolled out ratings and reviews functionality in France, Germany and Spain for Consumer and Business systems.   Since we began offering the ability to share ratings and reviews on October 4, we’ve now expanded the functionality to the following countries: Canada France Germany Ireland Spain … READ MORE

Lionel Menchaca October 15, 2007

Blog Action Day

  Today is Blog Action Day. The idea behind it is to get bloggers talking about a single important topic: the environment. So far almost 16,000 bloggers have weighed in on the environment.  For a bit more context about the purpose, here’s a promotional YouTube video and here’s the FAQ. … READ MORE

Lionel Menchaca October 15, 2007

Beta, Beta, We Need More Data

Just wanted to give everyone an update to my last post about our home page redesign project.   The metrics from our first beta in the U.S. and our subsequent beta in Canada were both very similar.  And we got some great feedback here on Direct2Dell, in IdeaStorm and … READ MORE

Laura Pevehouse October 13, 2007

David Armano Visits Dell

David Armano is a blogger who RichardatDell introduced me to a while back and I’m really glad he did. David recently spent a day with some of the Dell team so that we could give him some insight into things we’re up to, and to get a chance … READ MORE

Lionel Menchaca October 10, 2007

Dell’s 23 Confessions

Now's not the time to mince words, so let me just say it… we blew it. I'm referring to a recent blog post from an ex-Dell kiosk employee that received more attention after the Consumerist blogged about it, and even more still after we asked them to remove … READ MORE

Lionel Menchaca June 16, 2007

Dell IdeaStorm: Turning Up the Volume of Customer Voice

In 1996, we launched www.dell.com to provide technical support resources to our customers. Soon after, we began selling hardware over the Internet. Back in the early days, most of the focus was on e-commerce. Today, having a web presence increasingly means giving customers a way to share their … READ MORE

Lionel Menchaca February 16, 2007

Dell’s External Blog Policy

Today, with the Word of Mouth Marketing Association (WOMMA)  we’re announcing our external blog policy that calls for all of our employees who are speaking online on behalf of Dell to communicate in a transparent, accurate and ethical manner. What does this amount to?  That we’re serious about … READ MORE

Lionel Menchaca November 9, 2006

Real People are Here and We’re Listening

Yesterday was the first official day of Dell’s one2one weblog and already Jeff Jarvis and Steve Rubel were kind enough to tell us what we’re doing wrong. Thanks for the feedback, guys.  We'll keep working to get it right. Shel Holtz weighed in a bit more constructively.  Our … READ MORE

Lionel Menchaca July 11, 2006
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