Dell’s Mobile Strategy – Doing Things No One Else Can

There’s been a lot of buzz about commercial tablets and 2-in-1s during the past couple of weeks. We helped generate a lot of it when we announced our agreement with Microsoft to sell and service Surface Pro tablets through our global commercial sales and support organization. That news … READ MORE

Kirk Schell September 22, 2015

Software is Eating Dell Support

I’ve just returned from Mobile World Congress, and one of the most interesting things I noticed was that Oral-B was at the show.  The show has definitely become far more than a mobile and wireless show, but I was still surprised to see a toothbrush company.  Like the … READ MORE

Jim Roth March 12, 2015

Truly Complete with Proactive and Predictive Automated Support

When I started at Dell 12 years ago, one of our biggest selling services was called CompleteCare. Our sales teams understood that this offering covered notebooks against spills and drops, but based on the name this wasn’t always as clear for our customers. The word “complete” implied that … READ MORE

Jim Roth February 10, 2015

Learn About Dell IT Lifecycle Services at Dell World

Here in Austin, Texas, it seems we have some type of festival or event going on all the time, and they quickly gain momentum and become traditions. From the Austin City Limits (ACL) festival to the Circuit of the Americas Formula 1 races (check out this video on … READ MORE

Jim Roth October 30, 2014
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