They Got a New Venue 11 Pro. Why Didn’t I?

We recently reached out proactively to some Dell customers to replace their Dell Venue 11 Pro tablets, Dell Tablet Dock and Dell Active Stylus. These customers were experiencing some issues related to responsiveness and touchscreen performance. Due to our direct customer engagement, we were able to identify the … READ MORE

Laura Pevehouse June 2, 2014

Solution to the Latitude 6430u Odor

When the Latitude 6430u was launched we received feedback from some customers commenting on an odor around the laptop. Dell immediately addressed the customer comments in order to resolve the situation and an investigation revealed that this was occurring as a result of a specific manufacturing process. We … READ MORE

Kevin Dane October 30, 2013

Dell Weekly Recap: Dell in the News (April 26 Edition)

Welcome to the latest edition of Dell’s Weekly Recap, your guide to the week's Dell-related news and happenings. TOP STORY OF THE WEEK A Shot at the 'American Dream' of Entrepreneurship – Huffington Post, April 23, 2013 A rise in the number of women-owned businesses and increasing the … READ MORE

Kevin Curry April 26, 2013

Dell Weekly Recap: News & Customer Spotlight (April 19 Edition)

Dell Weekly Recap: News & Customer Spotlight Welcome to the latest edition of Dell’s Weekly Recap, your guide to the week's Dell-related news and happenings.   TOP STORY OF THE WEEK Dell Debuts Small Business-friendly Latitude 3330 Laptop Unveiling its latest 13-inch laptop, the Latitude 3330, Dell signals … READ MORE

Kevin Curry April 19, 2013

Unified Communication and Collaboration: A Business Finds Transformation to Real Time 24/7 Communication and Collaboration

My last two blogs introduced the growing market for Unified Communication and Collaboration (UCC) solutions. Organizations are increasingly adopting UC&C solutions to streamline their communications and lower their costs while dramatically improving productivity of their globally dispersed teams.  Gazprom Marketing and Trading (GM&T) successfully deployed UCC through Dell.  … READ MORE

Kevin Oliver March 14, 2013

Doing Right by You

We place our dedication to doing right by our customers in everything we do at Dell – from our products to our people and our support. It’s an aspect that’s built right into our direct-to-customer origins. So, you can imagine, there is no better proof that our continuous … READ MORE

Bobbi Dangerfield September 18, 2012

Dell Technical Support and the recent Laptop Magazine article

Laptop Magazine recently called out poor performance from Dell in its blog post on overall technical support for their upcoming annual Tech Support Showdown. That post drew the attention of other sites like TechCrunch and Gizmodo among others. As I commented on John Biggs’ TechCrunch post—personally, I’m sorry … READ MORE

Lionel Menchaca August 17, 2012

ProSupport Simplifies and Optimizes IT Management for Dell Partners

As the Dell channel network continues to grow, our PartnerDirect partners are increasingly seeing the opportunity that packaging services with Dell’s industry-leading hardware solutions can present. By upgrading to Dell ProSupport, partners are finding they’re able to provide flexible support tailored to each customer’s needs, which builds trust … READ MORE

Joseph Flynn May 3, 2012

#DellCAP Reunion: Help Us, Help You

As I mentioned in my previous post, last week our original CAP Days members arrived in Austin for a one year reunion. The goal of this year’s CAP Days was to reunite a number of the customers from our first session to discuss the progress we’ve made over … READ MORE

Sarah Richardson Luden July 25, 2011

Update for Cougar Point Chipset Retail Customers

Yesterday, I published an update to my existing post about how we are supporting customers affected by the Intel Cougar Point chipset issue. See the Update 2 section of the post. The update applies to customers who purchased on of the four systems below from a retail store … READ MORE

Lionel Menchaca June 1, 2011
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