Latest on the Intel Chipset Issue

Update March 23: Earlier today I published a post regarding how we will support customers who already have systems with affected versions of the Cougar Point chipset. XPS 8300, Vostro 460, Alienware Aurora desktops or Alienware M17x R3 laptops that were received prior to March 1 are potentially affected by the chipset issue. Dell plans to offer … READ MORE

Lionel Menchaca March 1, 2011

Clarification on Dell Streak Activation Process

Since yesterday, several of you who are existing AT&T customers have been asking what your Streak activation options are.  Thanks to Direct2Dell reader rebreb for clarifying. I wanted to elaborate on the process a bit to help customers along the way. You can activate your Dell Streak from … READ MORE

Lionel Menchaca August 13, 2010

Dell on the server malware issue

I know a few of you are asking questions about the server malware issue that's being reported in places like the Computerworld and ZDNet. Matt McGinnis from our server team has been plugging away with more details on this Dell Support forum thread here. This issue does not … READ MORE

Lionel Menchaca July 21, 2010

Dell on the Nichicon Capacitor Issue

Some of you may have been reading about faulty capacitors in some of our older OptiPlex desktops. Before I get into more details, I want to make some points clear: This is an issue we addressed with customers some years ago. The Advanced Internet Technologies lawsuit is three … READ MORE

Lionel Menchaca July 1, 2010

CAPturing the Moment

Listening. That doesn’t seem like such a hard thing to do – to listen. But have you really tried it lately? Listening, not just hearing, but full-on, completely committed, totally steppin’-in-what-a-person-is-layin’-down listening can be one of the hardest things you can ever do and love at the same time. … READ MORE

Vance M June 16, 2010

Throttling and the Studio 1747

Over the past couple of weeks I've been blogging about throttling issues on some of our Studio and Studio XPS model laptops.   These throttling issues resulted in power and performance issues which vary by degree, depending on configuration.   Previously, I wrote about how Dell has resolved the issues … READ MORE

Todd S March 22, 2010

Dell Addresses Throttling for Studio XPS 1647 Customers

A few weeks ago, I blogged about our fix for throttling issues that some of our Studio XPS 1645 customers had experienced.  In that post, I mentioned that there would be more information coming for customers with other systems. This post focuses on how we're addressing throttling for … READ MORE

Todd S March 11, 2010

Throttling Update for Studio XPS 1645 Customers

We heard from some of our customers, like unclewebb, atlstang, and Zlog over on Notebook Review Forums, as well as from customers like Khaledseif, on our own Dell Community Forums, regarding some throttling issues on the Studio XPS 1645. These throttling issues resulted in power and performance issues … READ MORE

Todd S February 24, 2010
Click to Load More