Notebook Tingle Revisited

Let me be clear on this—your computer should never give you an electric shock. If you ever experience an electric shock from your computer — or even suspect you have — please disconnect your system and contact us or your utility company immediately.  An electric shock is a far different than a … READ MORE

Lionel Menchaca January 18, 2008

efibootmgr v0.5.4

efibootmgr is a tool for systems with EFI and UEFI BIOS running Linux, to edit the EFI Boot Manager  boot option list from within Linux. efibootmgr v0.5.4 is released now.  This is a minor update to 0.5.3 that most distributions have, cleanups and incorporating a few patches that … READ MORE

Matt Domsch January 18, 2008

LCD Lines: Common Causes

Back in April last year, Lionel blogged about a vertical line issue that could potentially affect customers who own 17" Inspiron 9200, 9300, and XPS Gen 2 notebook LCDs. After engaging our engineering and product group teams, as well as the LCD manufacturer, to investigate and isolate the … READ MORE

Mike B January 16, 2008

Tech Support Selling: What’s Going On?

I saw that the Consumerist recently published a post that features an e-mail from someone who claims to be a Dell tech support specialist. I couldn't confirm if he was based on the information that's there, but the point of the post is questioning whether Dell technicians are selling … READ MORE

Lionel Menchaca January 11, 2008

More Systems Now Part of Vertical Line Issue

Update: January 16, 2008—Mike Bukowski, a Technical Analyst from our Dell Customer Advocate team recently published a post that discusses other potential causes of vertical lines on notebook displays. In April, I blogged about vertical lines appearing on some of Dell’s notebook LCDs. At that time, we found … READ MORE

Lionel Menchaca June 19, 2007

Goodbye, Axim

First off, sorry for the delay on this. In addition to recent coverage by blogs like Engadget, jkOnTheRun and others, I’ve gotten a few e-mails and a comment from Direct2Dell reader David H. Deans who’ve asked me to confirm whether we’ve discontinued the Axim line or not. The … READ MORE

Lionel Menchaca April 11, 2007

Potential Vertical Line on Certain 17" Notebook Displays

Update: January 16, 2008—Mike Bukowski, a Technical Analyst from our Dell Customer Advocate team recently published a post that discusses other potential causes of vertical lines on notebook displays.   Earlier this year, members of our Customer Advocate team posted a message that still resides front and center on … READ MORE

Lionel Menchaca April 9, 2007
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