Notebook Tingle Revisited

Let me be clear on this—your computer should never give you an electric shock. If you ever experience an electric shock from your computer — or even suspect you have — please disconnect your system and contact us or your utility company immediately.  An electric shock is a far different than a … READ MORE

Lionel Menchaca January 18, 2008

LCD Lines: Common Causes

Back in April last year, Lionel blogged about a vertical line issue that could potentially affect customers who own 17" Inspiron 9200, 9300, and XPS Gen 2 notebook LCDs. After engaging our engineering and product group teams, as well as the LCD manufacturer, to investigate and isolate the … READ MORE

Mike B January 16, 2008

More Systems Now Part of Vertical Line Issue

Update: January 16, 2008—Mike Bukowski, a Technical Analyst from our Dell Customer Advocate team recently published a post that discusses other potential causes of vertical lines on notebook displays. In April, I blogged about vertical lines appearing on some of Dell’s notebook LCDs. At that time, we found … READ MORE

Lionel Menchaca June 19, 2007

Dell’s 23 Confessions

Now's not the time to mince words, so let me just say it… we blew it. I'm referring to a recent blog post from an ex-Dell kiosk employee that received more attention after the Consumerist blogged about it, and even more still after we asked them to remove … READ MORE

Lionel Menchaca June 16, 2007

Dell Vista Upgrade Program Update

I wanted to try to address some of the issues that customers have raised on Direct2Dell and Dell Community Forum regarding the Dell Vista Upgrade Program. Many users often comment about why is it so difficult to get answers. Part of the reason is that we have to … READ MORE

Lionel Menchaca April 6, 2007

Dell Offering Windows XP for Small Business Customers

Several customers like Tshooter and Eddy have expressed interest in Dell offering Windows XP on small business systems. In addition to offering Windows Vista, Dell has met this request and is now offering XP Home, XP Professional on Dimension E520, E521, C521, XPS 710, 710 H2C and Inspiron … READ MORE

Todd S April 4, 2007

Flaming Notebook

Beyond what you’ve seen in the blogosphere, there is no update on the now infamous “flaming notebook” from Osaka.  We replaced the customer’s computer and are still investigating the cause.  We think it was a fault in a lithium ion battery cell. Update (8-14): Alex Gruzen just published … READ MORE

Lionel Menchaca July 13, 2006
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