The only constant is change! As vexing as this problem is for many functional teams, the IT department is where the constant of change is most evident.
Today’s businesses run on an ever-changing IT infrastructure, requiring improved collaboration, communication and decision-making tools. This “consumerization of IT” relies on seamless integration of applications, hardware, software, networking, and computing to support the productivity demands of the modern workforce. So IT’s challenge is no longer to come up with a five-year plan for infrastructure improvements. In fact, many IT departments require five-minute plans for security breaches and failover issues. Workers themselves have become well-versed in new technologies, increasing the demand for BYOD or CYOD policies and a highly informed and responsive support structure. As a result, many IT departments have become reactive, rather than proactive.
Yet simply adopting new technology and processes, as successful as they may be, doesn’t always translate as a significant contribution to changing IT infrastructure enough to add business value. Sadly in these environments change becomes inevitable, but growth truly becomes optional. To that end, many IT department look to outsourcing as a way to not only stay current, but also accelerate business time-to-value.
Transformation is key
At Dell Services we focus on creating a transformational outsourcing engine—providing a flexible and adaptable framework that will meet immediate needs as well as sustain the change. This approach is outlined in a recently published whitepaper titled Transformational IT Outsourcing—A Blueprint to Success. Written by Bogdan Udrea, a Chief Technical Architect in Dell Services’ Global Solution Design Center, the paper outlines a four-phase approach to transformational outsourcing.
“The success of any services engagement and program relies not only on the ability to roll out discrete projects in response to specific business demands, but to also enable a complete organizational change methodology that supports continuous transformation of IT services as they reach their future, business-aligned state,” Bogdan writes. “We have redesigned standard managed services and built an end-to-end transformational outsourcing model that relies on continuously creating solutions that meet our customers’ existing and future needs.”
True to the Dell spirit of innovation, consultants from Dell Services collaborate with customers—and their workforce—to drive new initiatives and adopt new service models that not only support the business, but also enable a flexible, proactive IT environment.
As environments become more complex, outsourcing IT functions has grown more difficult. In this ever-evolving landscape, IT transformation has become an overused and often misunderstood concept. This is why, at Dell, we focus on creating a transformational outsourcing engine, which provides an adaptable framework to meet an organization’s specific needs. This whitepaper provides an overview of Dell’s end-state blueprint of IT, which is adaptable and completely aligns with the primary goals of any organization to build an agile IT, create a productive workforce, support informed decision making and secure the computing environment. Learn more about service offerings, as well as key benefits and features.
About the author
As the Chief Technical Architect of the Global Solution Design Center, Bogdan Udrea provides support for Dell’s Large IT Outsourcing and Managed Services engagements, alongside with overall solution architecture strategy and governance, service strategy and service design. Prior to joining Dell in 2011, Bogdan worked as an IT architect, senior systems engineer and trainer for different companies. He graduated at The University of Bucharest and holds two master degrees in Computer Science and Information Security. He is based in the US, at Dell Services HQs in Plano, TX.