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They Got a New Venue 11 Pro. Why Didn’t I?

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We recently reached out proactively to some Dell customers to replace their Dell Venue 11 Pro tablets, Dell Tablet Dock and Dell Active Stylus. These customers were experiencing some issues related to responsiveness and touchscreen performance. Due to our direct customer engagement, we were able to identify the affected customers and reach out to them directly.

Word about this proactive replacement has gotten around and we’re getting questions from other Venue 11 Pro customers.  “What do I need to do? Am I getting a new unit too? What about the other Dell tablets?”

We want to assure all of our tablet customers that the issues were isolated to models 7130 and 7139 of the Venue 11 Pro tablet shipped before March 1, 2014. We have reached out to all affected customers already, so if you haven’t heard from us, you don’t need to do anything.

Dell engineers have identified the root cause and resolved these issues. We have taken measures to extensively test the new units in the factory, and customers can feel confident in the performance of all devices purchased today.

For any customers who are experiencing issues, contact Dell technical support or your Dell account representative for diagnosis and resolution. This will be faster than commenting below asking for assistance. We require personal information from you that is best not left out in the open.  As mentioned before, the issues cited above affected a very small amount of customers, so chances are, any issues that you are experiencing may be unrelated or resolved with a software update. 

Mobile Devices Support:

In the US: 1-800-308-3355 (24/7)

Online: http://www.dell.com/support/incidents/us/en/19/Phone/HomeContact/s/n

 

For any other technical issues:

Please use our standard tech support process so that you are routed to the right group. Further information can be found on the support page on Dell.com.

How can you find your system model number?  Follow these steps:

  1. From Windows desktop, slide your finger from the right and click on Settings.
  2. Select Control Panel
  3. Select System and Security, and then System
  4. Model number should appear: Venue 11 Pro (model number)

 

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