Company Updates

Welcome Windows 10: Upgrade Your World

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It’s here! Windows 10 has officially launched, six months after we first shared how Dell was preparing to enter the next era with Microsoft, and just a bit over a month from when we started taking pre-orders, and one day after we actually started shipping Windows 10-installed devices!

“With Windows 10, we’ve been working hand-in-hand with our partners for many, many months,” Microsoft’s Windows team recently said on their blog. “Together, we want to deliver Windows 10 to people and organizations around the world – whether as a free upgrade to genuine Windows 7 or Windows 8.1 PCs and tablets; or via new PCs and tablets that light up with new innovations enabled by Windows 10.”

Yes, through that close partnership, many who took advantage of our pre-sale, will have their new systems in their hands on the same day as launch. And, we aim to offer more systems than any company online and through retail partners today. But, what if you already have a Windows device?

Don’t worry, we’ve worked with Microsoft to make it quick and easy to upgrade an existing PC. Our proactive service and support options including ProSupport Plus and Premium Support will keep commercial and consumer customers up and running easily while maintaining the health of their systems.

To help all customers make a smooth transition to Windows 10, our Dell Support team is publishing a series of videos that cover topics including how to upgrade to Windows 10, key features, basic functions of the new OS, and how to use the OS on virtual desktops.

Additional videos will be coming, and the topics will be based on our customer conversations and questions received across phone, chat and social media support teams. Hosted on the Dell YouTube channel, the videos are available in English, Spanish, French, Portuguese, Chinese and Japanese.

And, for those who like a good flow chart, we’ve also worked with IT community Spiceworks to create an infographic to help you determine if you can upgrade to Wondows 10 for free. You can find it, along with additional useful information, on Spiceworks and embedded at the bottom of this post.

To keep the excitement going, we are co-hosting with Microsoft a #DellLounge Powered by Windows 10 event in Chicago from July 30 through August 2. I’ll be flying up tomorrow to help share the event with those who can’t come through real-time updates on Twitter and Instagram. Not only will we be bringing the new features to life on our latest Windows 10-ready devices through interactive experiences and learning labs, there will also be entertainment including two guys generating quite a bit of excitement.

“We’re just two kids from Nebraska,” Jack and Jack share in our New Experts series, but their YouTube and Vine escapades have built quite a fan base that has been tweeting @Dell almost every day since their commercial with us first started airing in U.S. movie theaters. The New Experts series features the new thinkers and doers who are taking learning and sharing to a whole new level.

Other names you may have heard of at this week’s event will include Morgan Page, A-Trak, Residual Kid, Mahogany Lox, Josh Leyva, Hunter March, ChimneySwift11 and Jared Eng of Just Jared.

Microsoft has also kicked off a new initiative called Upgrade Your World that we will be highlighting at the event through engaging programming and demonstrations celebrating the people and organizations making a difference around the world like Goodwill® Industries, Girl Scouts of the USA, Academy for Global Citizenship and more. Upgrade Your World is a year-long initiative designed to celebrate those who inspire and empower others, led by a vision to help people achieve more through technology and in celebration of the Windows 10 launch.

You can follow the conversation at #upgradeyourworld or #learnitshareit on @Dell, @DellHome and @Windows.

About the Author: Laura Pevehouse

Laura Pevehouse was profiled as one of five “social media mavens” in the March 2009 issue of Austin Woman Magazine and named an AdWeek’s TweetFreak Five to Follow. She has been part of the Dell organization for more than 15 years in various corporate communications, employee communications, public relations, community affairs, marketing, branding, social media and online communication roles. From 2014-2018, Laura was Chief Blogger/Editor-in-Chief for Direct2DellEMC and Direct2Dell, Dell’s official corporate blog that she help launch in 2007. She is now a member of the Dell Technologies Chairman Communications team. Earlier in her Dell career she focused on Global Commercial Channels and US Small and Medium Business public relations as part of the Global Communications team. Prior to that, she was responsible for global strategy in social media and community management, as well as marcom landing pages, as a member of Dell’s Global SMB Marketing, Brand and Creative team. When she was part of Dell’s Global Online group, Laura provided internal consulting that integrated online and social media opportunities with a focus on Corporate Communications and Investor Relations. She managed the home page of Dell.com, one of the top 500 global web sites in Alexa traffic rank, and first brought web feeds and podcasts to the ecommerce site. In her spare time she led Dell into the metaverse with the creation of Dell Island in the virtual world Second Life. Laura has earned the designation of Accredited Business Communicator from the International Association of Business Communicators, and received her Bachelor of Arts in Journalism from Louisiana State University. Before joining Dell Financial Services in 2000, she worked at the Texas Workforce Commission and PepsiCo Food Systems Worldwide.