Where we are with the Dell Venue Pro


Doesn't take long in the #dellvenuepro tweetstream to see that potential Venue Pro customers are waiting for us to share official details.

We are currently ramping production so that we can launch the Venue Pro on a bigger scale. Bottom line, Dell wants to be sure when you place an order that we can ship your Venue Pro in a timely manner. Like Bill mentioned before, initially, we plan to offer it to customers in the United States via T-Mobile.

I've also seen the chatter about the Windows Phone 7 and micro SD cards. Here's what I can make clear right now. Dell will only support the micro SD card configuration that you order. If you remove the micro SD card, your Venue Pro will not work. This is because the part of the Windows Phone 7 OS is installed on the card. Another reason: there is not an eject mechanism in the micro SD slot. It was not designed to be user-accessible.

I've also seen tweets from folks like @Nabiscuit reporting issues with the headphone jack. I've asked our teams to look into this. Another thing our teams are looking into are the camera settings not being saved.   

I know many of you have been waiting for more details. Folks here definitely appreciate the interest. We’ll work with our teams to share more Venue Pro details here on Direct2Dell and via the #dellvenuepro hashtag.

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  • yipcanjo

    Thanks for the update, Lionel.  No mention of a time-frame or release date, though?  Can you give us something, ANYTHING to go on?

    Also, there are a lot of reports citing *very* poor camera performance — blurry photos, slow shutter speed, bad low-light performance, etc..  Can you confirm whether or not Dell is looking into these issues?

  • Lionel_Menchaca

    yipcanjo: At this point, I eally can't. The last thing I want to do is to put a date out there and bewrong about it. Just know that I willl work to share updates as soon as I can.

    Our teams are looking into the camera issues along with the teams at Microsoft.

  • zn99

    Been waiting a while.  Getting impatient.  But between getting a buggy phone now or a perfect phone later, I'll choose the latter.

    Just know that new phones are coming out all the time and I'm already taking a risk being an early w7p adopter.  The Focus is a very nice phone.  New Android phones come out all the time, and I'm sure iPhone 5 details will spill soon.

  • richardlai

    I'm hoping to get a Venue Pro myself before leaving the UK for Hong Kong mid-December.

  • offbeatbop

    i need to switch out of my family plan and im really trying to wait on the venue pro before i do so but i can't wait forever. it is just a phone after all, and i have more important things to worry about. i'd love to try out dell's product but i'll be forced to look elsewhere soon. oh well.

  • microhaxo

    Thank you for the update! Just hearing an update makes everyone feel much better.

  • microhaxo

    FYI, ANYONE looking to buy a WP7 device and is interested in the Dell Venue Pro, i'd hold off on purchasing the HD7 if possible. I have the dell venue pro (with engineering battery) and aside from the camera performance / issues, the device is GREAT!

    Lets hope dell puts out an update for the camera and gets some units in stores before December!

  • Vagabond1

    Thanks for the update. I was ready to run out and get another WP7 phone instead because I can't bear the wait. Now that I know Dell hasn't forgotten about the Venue Pro, I think I can hold off a bit longer

  • notebookgrail

    Thanks for the update, Lionel. What about those orders (fake or testing?) that dell is taking everyday on their website for the past couple of days.?

  • yessirrom

    I am anxiously awaiting this device. I have been the owner of several Dell mobile devices including the best pocket pc of all time, the Axim x51. This looks like it could be the best wp7 device as well. I want it, and soon…

  • panazeer

    When is it coming to india?  Hope within this week cos this is the phone i ve been waitn for. But cant wait too long

  • TheMarsArt

    Does this phone have UMA for calls over WiFi?

  • jaywiz

    Lionel, while we are waiting, tell us about PC tethering and video out…be specific 🙂

  • Lionel_Menchaca

    yessirrom: Thanks for being a longtime fan of Dell mobile products. From what I've seen of it, I think the Venue Pro is worth waiting for.

  • notebookgrail

    Please, don't ramp up production until you sort out all issues. Looks like the new set of phones received by MS stores today have a new issue-SIM won't work anymore(source-XDA forum). Nice job Dell. Looks like Dell will put a big dent in MS plasn to re-enter the mobile market.

  • ghez

    I have a Dell Venue Pro and can confirm the camera is terrible unless lighting conditions are ideal.  The 8G feels small so opt for 16G.  The display is gorgeous and the physical keyboard is really nice.  WP7 runs very smooth.

  • grandnica

    This would be my first "really smart phone" .  I have a flip phone with no internet-just talk-of course work pays for it….but I am tired of it and embarrased when I use it.  This will be a "culture shock" for me.  I will be great to do my work on the road….nice……I will wait…  

  • The Michael

    Went to T-Mobile yesterday. There was one lone HD7 in a sea of Android devices. I asked the clerk about the Dell Venue Pro and he said they knew nothing and had no training since they weren't going to carry it. Other than driving 8 hours to the Microsoft store in LA, is it possible this phone will be available to look at and hold and possibly purchase through Best Buy or some other retailer? Pretty odd if not because even Walmart has an iphone display, and that's just an iphone.

  • andrew.klaus

    Yeah… got my dell venue pro today…only problem is I can't use it. It won't read the sim card. I just don't understand how you mess something up like that…. How did this pass testing??? I am so upset right now because I have to drive another hour to the microsoft store and get it replaced! I swear if they don't tell me that I will have a replacement phone within a few days I will go with the hd7. It has a bigger hard drive anyway. I am sick of it dell. Please contact me and change my mind. You say you are going to offer it in 16gb, then you don't. You fix the wifi issue, then you guys mess up on the most fundamental part of a cell phone… I am just so disappointed and will not be buying a phone from dell ever again unless they do something to make up for my hours of troubleshooting this phone. How about you give me 10% off your phone? There's a start and maybe I will buy from you again.

  • Art_Mighty


    Thankfully my experience with the Venue Pro has been mostly trouble free.   WPA2 seems to work just fine.  My  battery life is shorter than I would like but on par with my friend’s iPhone 3Gs.  Most of my issues (especially the lack of on-device encryption, no copy & paste, no local syncing of Outlook or OneNote) are really with Microsoft's 7.0 version of Windows Phone.  Disappointing but MS will get around to giving me what I want (foolish hope?).  

    I am having problems with the Bluetooth connection to my car being randomly disconnected and I don’t know who to talk to about it.   When I called your help desk last week, none of your tech’s believed I had one.  Please send help…

    Last week I got a call from the Microsoft store telling me that the phone I had was an “engineering sample” and that they would exchange my DVP for a new unit as soon as they came in.  The store called me on Sat to tell me they had new devices.  I waited until Sun afternoon to come in and when I got there, I was advised against swapping the phone.  I was pulled aside and told that the newly arrived Venue Pro’s were, "Killing" SIM cards (meaning the SIM cards don't just stop working in Venue Pro's, they don't seem to work in ANY other phones after they've been inserted into DVPs).    The staff apologized, told me the problem had been escalated to Dell, T-mobile,  Microsoft and that he would call me when they had some news to share.


    Everyone one who owns a Dell Venue Pro BELEVES in Dell.  That’s why we bought this phone.  Yeah it’s pretty slick (diplay, keyboards, yada yada…) but we bought a DVP with the expectation that we could insert our SIM card, power it up, and start using it.   As per the engadget.com you’re your “target audience” is (or was)…

    “Accomplished Productives / Life Maximisers

           >Busy Professionals who know how to live life to the fullest

           >Demand multipurpose , always connected functionality

           >Passionate about using the latest technology to enrich their life style

           >Discriminating individuals looking for a distinct design”

    No “Accomplished Productive” in their right mind would spend a DIME on a product if they believe it’s going to be a source of wasted time and aggravation.    So…

    1) Please take care of your customers (especially the early adopters) and we WILL take care of you. The iPhone’s success was really a word of mouth story and the DVP is a very nice device.  I personally have been looking forward to it for quite awhile and everyone who sees it is VERY impressed with the Venue Pro.

    2) The opportunity cost is huge.  Each of the Dell Venue Pro’s now in the hands of the public will turn into the most expensive $450 dollar sales Dell has ever made if they are a source of aggravation to the people who now depend on them.



  • jjdell10

    You know I'm usually just a lurker but I really have to say something. Dell I hope you’re paying attention to this, this is really getting old real fast. I have to drive more than an hour one way each time I make a trip to the MS Store in Mission Viejo. I wasted a total of 5 hours with these 2 trips I've made over there and I still don’t have a working phone. I picked up my replacement yesterday and it worked fine while I was at the store but only to get a SIM card error by the time I made it home. This is really frustrating, how can this continue. I really think you should give those that have been through this ordeal a free upgrade to the 16GB version to make it up to us. Microsoft was generous enough (Thanks Microsoft) to give us a 1year pass to Zune and THEY did not have to do that since it obviously a DELL PROBLEM…..

    Oh by the way your new batch also has Bluetooth issue. After pairing a device to the phone it works but once you turn off the device (my case a headset) and turn it back on, the device can’t connect to the phone. I have to turn the Bluetooth radio back on and off on the phone for the device to connect to the phone again. This was not the case with the engineering sample phone I had before the replacement…….unbelievable…come on DELL get it together.

    Aside from all this I’m still pulling for the DVP, it’s a great phone, I love it  and I wouldn’t want to use WP7 on any other device…

  • Michael871410


    I've been lurking around the Dell support page since the first images of the Venue Pro appeared in October. Since then you have been commenting once every 3 weeks, with very little to say as far as REAL INFORMATION. The majority of your posts have been made in order to redirect negative statements about DELL or the Venue Pro. You post about how cool it is, and that you will post news when you can, but the truth is that you haven't had one ounce of original news to post. All of your posts consists of information that the community has discovered about the Venue Pro. For instance, it was up to the community to find the Venue Pro homepage, leaked information on the web to discover launch dates and customer forums to discover flaws in the device. You never told us where the Venue Pro homepage was or any information that it would be available in MS Stores on the 8th or any push back of the launch dates. Take this Blog for instance, "We are currently ramping up production so that we can launch the Venue Pro on a bigger scale" . So your telling us that DELL is working on manufacturing the device (We already knew that) and "on a bigger scale" We all know that the Venue Pro is only going to be available through the DELL.com website and the Microsoft Store , this is because of T-Mobile's loose agreement with DELL to support the device. So once again ,things we already know… What is the bigger scale Lionel? Is DELL going to release them on the moon? or may-be in bestbuy locations?DELL should forget about bigger scales and worry about producing a phone that doesn't have a 100% return rate (Which if you count the "Invalid Sims" and Engineering Demos") applies to every Venue Pro released into the market as of today. How about you tell us something NEW and stop reintroducing information that we are already posting on DELL's blogs. You say that you are informative on the device and the project, but yet it seems like even consumers like I know more about this device , its production , issues and release than you.

  • The Michael

    and now the Samsung Focus is FREE through Walmart. Not sure how much longer I can wait for Dell to get it's act together. Chrome and glass sure beats the plastic of the Focus, but at least I'll know the focus will work. ughhhhh. ANY POSSIBLE RELEASE DATE WILL HELP. And after all this, if this phone doesn't end up on Amazon for $49.99 like all the others and you guys are still asking 199.99 for a phone that may not work……Lord help you guys try to sell a phone with a history of problems.

    You need to have these available in numbers through Amazon, Walmart, Bestbuy etc and at the competitive price of $49.99 by Friday to even think about making up for lost time. And you need a major announcement that ALL the issues have been completely fixed and thank everyone for their patience. And T-Mobile NEEDS to feature this phone in one of their ads. But you already know this…..right?

  • erankin42

    I've been an advocate for this phone since I read about it.  I was extremely pleased to hear it would be on T-Mobile.  I have been waiting for the DVP since Windows Phone 7 launched.  I'm just sick of waiting with very little information from Dell.  It's pathetic that Dell manufactures and sells the phone but can't launch it nor provide an ETA for wide release after 2 weeks!

    I just renewed my contract with T-Mobile and purchased a Samsung Vibrant.  I really wanted Windows Phone 7 but didn't want to leave T-Mobile (they are much less expensive for family plans) and don't care for the HD7.  

    I just wanted to post this hoping that Dell would reconsider their strategy in the future.

    Maybe I'll look at Dell again if they release a "4G" version in the future.

  • Ivanc2

    I purchased a Dell Venue Pro from the Microsoft Store in San Diego and I am not able to use it because of the SIM card not being able to be read. I am very disappointed, I paid retail price and cancelled my contract with Sprint. Microsoft will not be selling the phone until Dell sends them a consistent shipment so this means I a, left without a phone until then. Do you have any idea when Dell will be FULLY releasing this phone to either Dell.com or Microsoft again? I think the least you can for us loyal customers is give us a time frame.

  • javy1985

    I agree with Ivanc2, it seems that the problems are of a great magnitude when Dell won't give ANY kind of time line on the phone. I've got to get a new phone soon but I can't consider the Venue Pro as an option because of Dell's ambiguity. Lionel, can you give any kind of update? By xmas? Within a week or two???

  • Art_Mighty


    I apologize for missing your tweet on the 20th.  I have replied and I'm willing to provide any Make, Model and Bluetooth module information you will need on your end to replicate the issue (there's a very good chance someone has the same car in your lot)

  • Ace3x

    I don't usually post in comments, furthermore actually creating a Dell account just to post this single comment.

    Like the other commentors, my patience is at an end. I very much wanted this phone but the problems seem to be getting worse before getting better. I really need a phone now and can't wait much longer. If there is not even an announcement of a release date by the end of this week I will have to go ahead and get the HD7, which by the way is already being sold for $50, or perhaps go android. Dell is missing a huge opportunity by missing the holiday events starting this Black Friday and will almost surely doom the device before it has had any chance to get started. It is a terrible shame.

  • javy1985


    "Sorry, but this item is no longer available for purchase online. Please contact your sales representative for details on how to order.

    that's certainly an interesting message on the Venue Pro page…Lionel, any comment?

  • Jon Magic Juan

    If this phone cannot be user upgraded – there must be an 32GB purchase option or it cannot compete with devices such as the iPhone. Will this phone be available on O2 here in the UK? Almost impossible to find out anything concrete on this device despite watching every day for the last 3 months!!!

  • Art_Mighty

    angryman67,  I bought my Venue Pro from the Microsoft Store in Oak Brook, IL at the upgrade price of $199.99 (with tax it came to $214)

  • Dimension0

    @Ace3x: I'm in your boat.   Really need a new phone as my old is on it's last leg.  Given the latest issue with the SIM card, i think i might just go ahead and get the HD7, as i just don't see how dell can fix all these issues in any decent amount of time.  Its seems more than software now, hardware as well.

    Not sure what's going on at Dell these days….Heck, even trying to post on this forum is a pain, it looks like there must be some java script that is doing something with key stroke event handling….extremely slow.

  • ghez

    Is the 8G model the same as the 16G model, save for an empty SD card slot?  (Yes, I know…user-inaccessible.)

  • The Michael

    Went and looked at the HD7 again today. It's starting to look good.

  • rcane

    Dont forget the Windows 7 Pro! May be releasing on Jan 6th.  My contract with T-Mobile just ended so if the HTC 7 Pro comes out first, Im jumping ship to Sprint.

  • angryman67

    I'm a long-time T-Mobile customer and a Microsoft employee. Under our employee purchase program, I cannot upgrade from my existing device to the Dell Venue Pro. Apparently Dell has decided this new device should be available only for NEW accounts with T-Mobile.

    This doesn't seem to make any sense. T-Mobile would love to have me upgrade and sign on for another two years… as I am able to do with the HTC HD7. And I assume Dell would love to have me as a customer… right?

    Why make things so difficult?

  • NeoTechni

    I'd love it if this phone was available through Rogers in canada.

  • envino

    I've been on Dell's phone call list to be contacted when the Venue Pro came out for a couple weeks now.  I got tired of waiting and picked up a Samsung focus on att.  Windows Phone 7 is great, if the Dell Venue Pro comes out before my 30 day trial expires with this focus, I will cancel with att, return the focus and pick up the Venue Pro

  • TheMarsArt

    11/28 purchased two smartphones from TMobile as upgrades to my Blackberry and the wife's MyTouch. Sigh.

  • mattflip

    Hi I'm eagerly awaiting this phone please answer me these questions if possible…

    When is this phone available in the uk?

    I heard its coming to t-mobile will it be available in the t-mobile store or will i have to get it from this official site?  I cant find a direct email to T-mobile and in store the guys know nothing.

    And any words on pricing if its on contract or if its only sim free?

    Thank you, iv been searching for as much details as possible but i cant find anything


  • gud2seau

    No.  Dell will just leave crickets as well.  It will just magically show up on their webpage.

  • Ace3x

    @ Dimension0, I went ahead and picked up the HD7 and I have to say, I like it a lot. The thing I thought I'd be most disappointed in (the screen not being AMOLED) is actually something I'm quite impressed with, it doesn't boast the viewing angles AMOLED does, but looks amazing nonetheless. The only other things I'm not crazy about are all software related and on account of WP7 being in its infancy stages, which I'm confident that simply time will fix.  All in all, I dont regret the purchase at all, and if you are sick of waiting, I highly recommend the HD7 if you're a TMobile subscriber. Bonus: picked the HD7 up for $50 at Wal-mart after a $100 gift card (same deal on Amazon, I believe) I don't really see the Venue Pro launching that cheaply.

  • Lionel_Menchaca

    @andre.klaus, Ivanc2, Art_Mighty, jjDell10 and others:Thanks for your productive comments.

    Just so you know, I've shared details with out teams regarding the SIM issue and the Bluetooth issue that you've raised.

    When I have more details to share on these topics will definitely do so.

  • Npro17

    I am seriously considering buying an HD7 as well.. The only thing I'm worried about is that i heard it has very poor battery life, which is why i want to wait for the Venue Pro. Is there ANY frame of time that can be given so i can have some idea on how long i would have to wait? Will the Venue Pro be out before next year at least?

  • gud2seau

    Why is Dell no at least giving a target date for launch?  Seems silly to announce that the Venue Pro would be available on the 18th and then crickets.

  • Vagabond1

    Are we supposed to be getting an update today? I'm waiting!

  • offbeatbop

    three weeks and not a pee out of Dell? I'm going to att&t and buying the LG Quantum. Enough is enough. Hopefully Dell learns something from this fiasco.

  • jjdell10

    Hi Lionel,

    Its great the DVP is out officially now but any word on what is going to happen for us folks that bought these from the Microsoft store and still had problems with the replacments (Sim card/Bluetooth issues)? Can we atleast get a free upgrade to the 16GB version?

  • jaywiz

    Looks like you guys are taking orders.  Great news and and congrats.  I have one final hurdle.  You guys have no upgrade pricing for existing TMobile customers.  What is the plan for us?

  • ksrehman

    Wow! 8 and 16 Gb versions available for order, T-mobile upgrade pricing is available (use the Activate Now link once it's in your cart at checkout), free 2 day shipping, and you can use the 10% off coupon code FMQLSTFF34SVV5 until 12/2 (I saved $50 on the 16 Gb with this as they took the discount off the full phone price before the $250 T-mobile upgrade discount). Thanks Dell, the $50 off makes me feel better for waiting for this phone over the HD7, plus I am leaving Blackberry but still want a physical keyboard. I live near a Microsoft store who have the 8 Gb for $199 with a new contract, so I am happy to get the 16 Gb for the same price as an upgrade!

  • offbeatbop

    Ordered mine last night, expected delivery 12/15. NICE!

  • william1011

    I ordered my Venue Pro last week. When I placed the order, there was a communications problem between the Dell and T-Mobile systems, so it was saying I was not eligible for an upgrade. About 2 hours later, Dell called me back and said they had beaten and whipped the IT staff and that the problem had been fixed. Okay they didn't really say that .  But sure enough, the order went right through and $214 later I have a Venue Pro order  "In Production" and scheduled to be shipped Dec. 14. From some of these comments on this board, I guess "In Production" means they now have a clay model of the phone, and are designing and building the real thing as we speak, hoping to have a working version to ship out on schedule. And some little worker is scratching the words "Engineering Sample" off all those darn batteries…

    Anyway, I have high hopes for this phone, but even if it has minor issues I probably won't care. I had a Blackberry Pearl that made me so mad I thought about putting it under my car tire and driving over it except it was just so pitiful I felt sorry for the thing. So I think any phone that works half *ss is good enough for me. But definitely looking forward to the Windows Mobile 7 GUI, it looks really awesome and it's surprising it hasn't gotten more attention from the Media.  I hope Dell does well with this phone, it's a gorgeous design with great features such as the gorilla glass and the slide out keyboard. Anxiously awaiting Dec. 14! (Or Jan 14, or Feb 14, just send it when it's working right, thank you).

  • Kymera77

    Still no information on the delays surrounding the Venue Pro on 12/13.  Not even a note stating that they're working on one of the many problems found on the phones released through the MS Stores.  I'm supposed to get one 12/15, I highly doubt that will happen.

  • cargorates

    Please explain where your are now with production. I ordered the Dell Venue Pro on December 1st and

    now I am being told the phone will be in production and not sent to me until January the 10th of the following year – 40 days to recieve a cell phone order.  – Above you state " Bottom line, Dell wants to be sure when you place an order that we can ship your Venue Pro in a timely manner."  = WHat happened to the bottom line ???

  • Kymera77

    I spent 40+ minutes on the phone (35 minutes on hold)  with Dell yesterday.  They told me that they had none of these phones on site, and that there was an 8 day build lead time.  I ordered the phone on 12/1.  8 days puts the ship date on 12/9.  The rep on the phone couldn't tell me 8 days from when, though it looks like 8 days from 1/2/11.  A month before phones are built when they were initially released in November?!  Can we get a new project manager on this?  Evidently firing the Mobile Head wasn't enough to fix Dell's manufacturing and planning issues.

  • wyldturkeyman

    What a disaster. When my order didn't ship yesterday I knew I wasn't getting my phone tomorrow and what a surprise, an e-mail today says order delayed to 1/06.

    I'm just in disbelief over your handling of this situation. Your communication, however jovial was very lacking. These delays must have been known, at a minimum, days ago yet Dell lets us know the day before we were promised to receive them.

    In any case, I want to avoid going into "fanboyism" and just have you know that I am and I'm certain many of your other customers are, terribly disappointed in the way the Dell Venue Pro story has unfolded.

    I will be canceling my order and at the very least, I hope this means you all get yours sooner.

    Good luck.

  • wyldturkeyman

    Oh and the ship date for new orders on Dell's website still shows 12/30/10

  • wyldturkeyman

    To add insult to injury, AFTER having my order delayed to 01/06/11and AFTER having canceled my order myself, I received an e-mail from Dell saying my order was canceled because they needed my consent for delaying my order and they were unable to reach me.

    I'm just totally dumbfounded by everything that's happened in relation to this issue. You guys are ridiculous.

  • cargorates

    I ordered the dell venue pro on December 1st.  and was told that I would have it by 12/12/2010.

    I am now being told that the phone will no ship until 1/10/2011.

    1) A totally different tax year

    2) 40 days for delivery ( it stopped raining for Noah  in this amount of time.

    I called the customer support and the offer was – Hey you could cancel the order

    Or you could cancel and place an emergency order – ( great understanding solutions – shoud be a nice Xmas

    Oh – then they hung up on me –    ( way to outsource to India)

  • rcane

    I ordered the the phone online.  Dell called me saying they had a problem with the order and will have to call me back within 48hrs after they resolved the issue with my order and Tmobile.  Its bee 2 weeks now.   No phone call.

  • rcane

    Hello Mr. Lionel Menchaca.  Its me again.  My 3rd post.  After waiting over two weeks for the call back from Dell I was promised (was told they'll call me back in 48hrs,) I finally Dell again today.  I transferred to 4 different people asking what it is I needed help with.  I was put on hold at least 4 times. One of those times for at least 10 minutes and when I finally spoke to someone with no accent I thought finally this person was gonna help me.  He got me all the way through to ordering the phone and then once he put me on hold again, BOOM!  HE DISCONNECTS ME!!!!!  

    Tried to order the phone online NUMEROUS times to no avail!  Tried to order the phone over the PHONE 4 TIMES TO NO AVAIL!!!  ALL WITHIN A SPAN OF 3 AND A HALF WEEKS!


  • zevlramos

    How long is this phone really supposed to last? I have had it one day, and had to charge it twice. With data on, wifi off ,and bluetooth off. Texting is mostly the use for now, and occasional games for 15 – 20 min spans.

  • samuelchandool

    I have a dell venue pro i got 2 weeeks ago and the headphone jack is low and the camera quality is really bad and the phone freezes alot i have had 2 replacements in one  month and they are all the same what should i do