Windows Phone 7.5 (Mango) and the Dell Venue Pro

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Anyone who follows the mobile products space knows the OS upgrades are a pretty big deal for many. Several customers on Twitter like @M_Taylor40, @samsabri, @SlapdashMusings and @Uvetcha have been asking for an update on Mango. And yesterday, Eric Hautala published an update regarding Mango over at the Windows Phone blog.

Here’s what I can say at this point: later this fall, we will be supporting Mango for customers in the U.S., EMEA and India with unlocked versions of the Venue Pro. We will also support the Mango upgrade for those with T-Mobile, Cincinnati Bell Wireless locked versions of the phone.

Regarding customers with AT&T-locked units, more information will be forthcoming. When I confirm definitive plans here, I will provide an update. Just to make sure I'm being as clear as possible, here's a summary:

Venue Pro + Microsoft’s Windows Phone 7.5 (Mango) OS update:

We will support the upgrade from Windows Phone 7 to Mango for the following:

  • Customers with Unlocked Venue Pro units
  • Customers with T-Mobile and Cincinnati Bell SIM-Locked units

The upgrade process will happen through Microsoft’s Zune update process, similar to the 2.12 firmware update process that I blogged about before.

I know many of you have been asking about these upgrades. We appreciate the interest and the continued patience.

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  • ax13

    Hi Lionel,

    Could you let us know AT&T locked Venue Pros are different from the ones that aren't?

    I just got mine and I love it,  but am really looking forward for it to get the update as it opens up whole new doors on the platform. Also, will the Venue Pro's keyboard functionality be better supported by the 7.5 update?

    Thanks for keeping us in the loop!

  • leekenie

    @stavros210, just got the firmware update for at&t. (i know i waited this forever too)

    connect to Zune software and check for the update in setting. works great now.

  • xer21

    Later this fall means within the next two weeks? Like Microsoft suggested, or farther out?

  • kirbybrunclik

    Could you please walk us through the process and expected timeline from when Microsoft gets you (Dell) the full 7.5 update and what tests & changes you have to make with large updates before sending to end users?  I think this gets to the core question users like @xer21 are asking which is, when Microsoft tells us 1-2 weeks for Mango, is that the time you (Dell) will have it to users or when Microsoft will get it to you?  If it's the latter, please explain what you'll need to do to get it ready specifically for the DVP & expected timing.  Late fall could mean a lot of things, even as late as mid December, so I think you'll undesrtand if people are asking for a bit more narrow timing windows.

  • ilioutrin

    Thanks! 😀

  • Lionel_Menchaca

    @xer21 and @kirbybrunclik: I don't have definitive details on when the rollout will start. When I do, I'll blog about it.

  • stavros210

    Please tell me that my At&t locked windows phone will get the update. We still havent gotten the firmware update. My Venue Pro freezes every time I connect to WiFi!

  • xer21

    @kirbybrunclik Microsoft already said the 1-2 weeks starts the delivery process, which is the test, approved, delivering. But I'm guessing that Dell won't be ready for that, because by now they would know if they are done with their work for delivering in 1-2 weeks.

  • stavros210

    @leekenie. I just did the update. WiFi seems to be working. Thanks!

  • Pumbaan

    I live in Sweden will i get Mango?

    When i connect the phone

    Zune think i got the latest update.

    OS 7.07392.0

  • ax13

    mango.microsoft.com/…/update-schedule-usa.aspx

    Dell Venue Pro on AT&T, Mango update is in Planning phase! :'((

  • KhakiMan

    Where's Mango for my T-mobile device??

  • pzsoul

    Phone updated great… and I wasn't even expecting it.

    But…. Visual Voicemail isn't working 🙁

  • alxk

    Unlocked phone here but no mango update. Maybe a stupid question but: RTM two months ago and Lionel talks about "later". Seems that some people got the update, other waiting. What's the problem: DELL hardware or Microsoft software?

  • Nilkanthvarni

    @KhakiMan, @alxk and anyone else that is tired of waiting for Mango update to come down. Try the steps outlined below at either WP Central or Neowin.net and it works. Neowin steps are just a rehash of WP Central. It took me a few tries. But it finally worked for my Unlocked DVP. Last night, I moved from 7392 to 7403 just like it is outlined in the steps and then it served me the RTM build 7720. Worked flawlessly and was pretty quick in updating. Running the Mango update now as of last night 9/27 on my unlocked DVP. Not sure if this works for locked SIM devices. But worth a try on those too.

    http://www.wpcentral.com/force-mango-update-early-through-zune-software

    http://www.neowin.net/…/want-mango-right-now-here-is-how-to-get-it

  • alxk

    @Nilkanthvarni: thanks for your help. Forced update works (unlocked phone). OK – seems to be a problem with the software upgrade – such a stupid batch delivery never seen before. With Mango the Venue Pro is amazing fast and almost perfect (camera should be better in the next DELL W7/8 phone).

  • mbridokc

    This is ridiculous!  It's like the AT&T customers are the red headed step children of Dell.  Why does it always take Dell so dang long to do anything when it comes to AT&T.  "later this fall.."  that means 2012 because "we at Dell can't get our crap together".  AT&T and T-Mobile use the same network technology, so what is so different about the AT&T phone that we can't get the update on time??  There will be new phones running WP7.5 that will be sold on AT&T before Dell even gets around to releasing it to existing customers.  You suck Dell Mobility!!

  • Carlosmsr

    I have received the update to WP7.5 on my phone. One of the things that I've discovered is that compass software is not working and that the WiFi tethering is not enabled. I've read that it is caused because Dell hasn't provided the proper drivers these features. Is that right? are you planning to?

  • mbridokc

    It's been a month, and still no word about the Mango WP 7.5 update for the AT&T Venue Pro.  What is the deal here?? Is it AT&T… wouldn't think so, since they are pushing updates to other phones…. What is the deal DELL?  I just want to have updates… and not 4 months later when the latest greatest devices are being released…. Do we have any new info about this mess or what??

  • Lionel_Menchaca

    @mbridokc: I know you and other AT&T customers are waiting for updates. When I have tangible details about when the Mango update is going to happen, I'll share it here on Direct2Dell.

  • mbridokc

    @Lionel Menchaca, Chief Blogger

    Dell is able to leverage a position with AT&T customers becuase we are tied into a contract, and we have to depend on DELL for all support and anything pertaining to our devices (unlike other brands with AT&T), and therefore we have no voice with AT&T about poor service because they get to drop the ball off to DELL, which in turn knows we can't get away from their device without paying a huge early termination fee.  Most customer will walk away from a company that drags its feet like Dell has done on this issue.  What other devices are taking so long?  NONE!  Dell is the farthest behind, NOT EVEN IN TESTING, and with no light at the end of the tunnel.  If I could find a good way to get away from being a DELL mobility customer you had better believe that I would!  Doing so at this point would force me to pay ridiculous ETF fees, and then pay full price for a new phone.  Being a customer doens't count anymore, nobody cares about customers who have already paid and then get tossed in the heap of poor service, no price breaks, or deals, or rewards.  Only being a potential customer brings such perks.  Thanks DELL for the screw job.

  • Lionel_Menchaca

    @mbridokc: I know you and others have been waiting for new details here. What I can say is that there are a lot of moving parts involved in any update… that's true for Android customers and Windows Phone 7 customers such as yourself.

    I understand that you are frustrated and I'm sorry that's the case. As soon as I have tangible details to share re: the update for AT&T customers, I'll be sure to share.

  • ax13

    Today I realized that I can't have "repeat a single song" in Zune on WP 7, because I don't have Mango 😐

  • mbridokc

    @Lionel Menchaca, Chief Blogger

    I can understand the "moving parts".  My point is that Dell's parts don't start moving until after everyone else.  Why is that?  Every other manufacture has gotten it done.  Not Dell.  Why?  What could be the big hold-up?  You guys are so good with every other product besides mobility.  I don't get it.  Late to the party in every way when it comes to the phones, but nearly ahead in every other category.  Doesn't make sense.  Can the disgruntled AT&T/Dell customers at least be assured that WP 7.5 will be made available to us in 2011??

  • mbridokc

    Oh look…. Almost another month gone by and no update from Dell about the update. Surprised? NO. More irritated Yeah!  I thought Dell, given a great reputation for their other devices and support would be a good choice of mobile device. Boy was I wrong!  Hey Lionel, you got any update about this crappy, mismanaged rollout of the 7.5 update or what??  Let me guess…. "There's a lot of moving parts"… still moving right?

  • Bogus Bill

    New update from Microsoft–Mango is in delivery for everyone with AT&T…EXCEPT Dell Venue Pro.  It's still in testing.

    Surely  you have *some* kind of update for us.

  • mbridokc

    Wow…. STILL IN TESTING!  Does anyone think we will get this update this year!??  I DON'T.  Samsung… Here I come.

  • mbridokc

    Anyone reading this blog.  The only thing I can see to be recommended here is to leave Dell Mobility.  Vote with your feet and your wallet.  If Dell is going to suck on this stuff, then we leave them.  If you have the ability to do so, go to Samsung or HTC, as they have the where-with-all to get updates done in a timely manner and not drag their feet on every issue that arises with their devices.  Dell squandered their chances with developing a good WP7 device.  Show Dell that customers come first and drop their WP7 devices.

    Just a suggestion.  As soon as I can I will be using a Samsung or HTC device and put my money where the better product is.  Thanks for nothing Dell!

  • Lionel_Menchaca

    @mbridokc and other AT&T customers: Know you've been waiting a long time for Mango. I appreciate the patience. I do expect to have an update for you very soon.

  • ax13

    It's finally available .. WOOHOOO!