If this recession is prompting you to look for a lifeline, don’t lean too heavily on marketing tactics that require you to turn complete strangers into customers.
Consumers don’t engage in as much impulse buying or social shopping during a recession, and they are more likely to hesitate before a purchase decision because they tend to more cautiously examine the risks and rewards. That’s not good news if you’re trying to acquire new customers because people view the purchase of products and services from unfamiliar businesses as a larger risk than purchasing products from businesses they trust.
When you’re sending periodic emails to your own in-house list of customers, make sure your messages help to overcome purchase hesitation by demonstrating that you have a relationship of trust, and explaining why the benefits of an immediate purchase outweigh the benefits of holding on to the money. It’s a good idea to ask for a referral somewhere in your offers while you’re at it. Professional-looking emails also set you apart from your competition and make you look healthy and prosperous to your customers. Don’t let up just because your customers seem distracted.
If you don’t have an in-house email list yet – or if you’re just a little short on familiar faces – focus a healthy portion of your marketing strategy on building your email list. That way, you’ll gain a low-cost way to educate your audience so your business is familiar enough to overcome purchase hesitation no matter what’s going on in the economy.