What is your business doing to prepare for 2030?
Hear from Michael Dell and top executives as they define a new decade and redefine IT.
See the replay and press kitLatest Posts
Are You Sure My Battery is not Affected?
Some customers are wondering why some batteries Dell distributed during this time period are part of the recall and why other batteries are not. Dell uses multiple suppliers and multiple battery pack form factors so not every battery is affected. This recall is specific to battery packs produced … READ MORE
One Customer at a Time
It’s me again. I just talked to J.B. Johnson, Dell’s program manager for the battery recall, and I wanted to provide an update on how we're taking care of our affected customers. When the announcement went out last night, the phones started ringing. J.B. and her team were … READ MORE
American Customer Satisfaction Index (ACSI) Results
I know everyone’s attention is rightfully focused on the battery recall, but wanted to get this post out there in conjunction with the release of the latest results from the University of Michigan ACSI study. Recent stories by Bloomberg and BusinessWeek discuss the results in more detail. Yesterday, … READ MORE
New Information on the Battery Recall
I just talked to Dell SVP Alex Gruzen who posted on Direct2Dell earlier and is head of our Mobile Products Group. He is hunkered down with his team working through all the issues around the battery recall (which we initiated based on six confirmed instances in the U.S. … READ MORE
Dell Details on Notebook Battery Recall
Dell announced a recall today of lithium-ion batteries sold in many of our notebook computers over the past two years. You may have seen the recent New York Times story or have seen other details in the blogosphere. As the leader of the mobile business for Dell, I … READ MORE
The Voice of the Customer
While this blog has certainly added a new dimension in our ability to get feedback from customers, it is not the only method we use. We have many avenues ranging from the direct relationships with our business customers, to customer focus groups, to the direct product quality data … READ MORE