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PC Magazine Reader Satisfaction Survey
This morning, PC Magazine posted the results of their annual Reader Satisfaction survey. Last week’s ACSI results showed that we are making improvements; PC Magazine’s results show that while our customers still have high brand loyalty towards Dell, our tech support and repair satisfaction ratings have plenty of … READ MORE
Correction: Letter O vs. Number 0 for Battery Recall
Need to correct earlier statements I made on this blog regarding entering your battery serial number (PPID) on the battery recall site. My sincere apologies for the misinformation. Here’s what I can say: The first 15 characters your PPID only contains zeros. The last 5 characters may contain … READ MORE
XPS 700 + Conroe Now Shipping
Lots of you are asking about the status of XPS 700. Thanks for your patience. Since last week, we continue to ship more XPS 700 units with Pentium D processors. Today, we have begun shipping Core 2 Duo-based XPS 700 units to customers. We’re currently shipping these machines in the U.S., … READ MORE
A Few Days into the Battery Recall
Wanted to take some time to answer a couple of specific customer questions, and to comment a bit on external reaction to the battery recall. Will work to address more of the blog comments directly moving forward. Some customers have asked whether they can return or exchange newer … READ MORE
Virtualization… What’s the Big Deal?
View VideoFormat: wmvDuration: Virtualization—it’s been around for years, so why is it suddenly so hot? Big changes are underway that will make it mainstream in servers and even client systems. What has changed? First, the industry has started a transition from single- to multi-core processors… and on the … READ MORE
First Replacement Batteries Shipped to Customers
Spent a few more minutes with J.B. this afternoon in the midst of a very busy day for her and the team. She wanted to share more information on the progress we’ve made, and I am passing it on. J.B. confirmed that we’re already shipping replacement batteries. The … READ MORE