What is your business doing to prepare for 2030?
Hear from Michael Dell and top executives as they define a new decade and redefine IT.
See the replay and press kitLatest Posts
Sneak Preview: New Online Configurator
Today we launched a sneak preview of Dell’s new online configurator. It is currently only available on our Canadian site and only on the Inspiron 9400 and Dimension 9150 products. Users can toggle between the new icon view and the traditional list view depending on their preference (see … READ MORE
Green Purchasing
More people today are thinking about how their actions, and even their purchases, affect the environment. “Green computing” is about getting the most out of technology, minimizing environmental impact and maximizing cost savings. In my view, the green process starts long before a Dell product is sold to … READ MORE
Why Global Sites Matter
In some comments and e-mail responses to Direct2Dell posts, you have asked specifically if Dell has plans to move call center functions from India and other global locations back into the United States. The short answer is no. Several of you have also claimed that offshoring is simply … READ MORE
Direct2Dell: Our New Name
The name of this blog is now Direct2Dell. A few pundits have eagerly pointed out that one2one.com is a XXX site and suggested we change our name and URL. By the way, one2one also is a unit of T-Mobile, an MIT project, and a driving school. It’s also … READ MORE
The Telephone System… Getting It Right
I know that most of you won’t believe that we are serious about fixing customer issues until we are 100% done. That is totally fair! Some of you think it is self-serving to talk about what we are doing when it’s still a work-in-progress. That’s OK, too. Others … READ MORE
Dell and The Better Business Bureau
A research report by Moors & Cabot appeared last week that gave an inaccurate picture of Better Business Bureau statistics and observations on Dell’s customer satisfaction. Conclusions drawn from the statistics reflected a lack of understanding how our Direct Model and the BBB work when it comes to … READ MORE